Data deletion
Deleting your data
You messaged a salon and it answered automatically. Here is what we hold, and how to have it removed.
Last updated 11 August 2026
Who this page is for
If you have messaged a salon on Facebook Messenger or Instagram and it replied automatically, that reply came from DeskOwl, the software the salon uses to answer its messages. It can also take a booking for you inside the conversation. This page tells you what we hold about you and how to have it deleted. You do not need an account with us, and you do not need to sign in anywhere.
What we receive from Facebook and Instagram
When you message a salon, Meta sends us the message, an identifier for you that only works inside that one salon's conversation, and the time it arrived. Meta does not give us your name, your email address, your phone number or your profile. We cannot see anything else about your account, and we cannot message you first.
What we keep
The conversation itself: what you wrote, what we wrote back, the identifier Meta gave us, and the message references we have already handled so the same message is never answered twice. If you go on to book, we also keep the name and mobile number you typed in the chat, because the salon needs to be able to confirm and remind you. Nothing else about your account reaches us.
Why we ask for your mobile
So the salon can text you the confirmation and, closer to the day, a reminder. Facebook and Instagram only let a business message you for 24 hours after you last wrote, so a text is the only way an appointment made today can still be confirmed next week. We do not use it for marketing and we do not sell it or pass it to anyone besides the salon you booked with.
How to ask us to delete it
Email hello@deskowl.ai from any address, with the subject "Delete my data". Tell us the name of the salon you messaged and the Facebook or Instagram handle you messaged from, so we can find the right record. That is all we need. If you would rather not email, reply in the same message thread with the words "delete my data" and the salon will pass it on.
What happens next
We confirm by reply within 2 business days and delete everything we hold about you within 30 days, usually the same week. We will tell you when it is done. There is nothing to pay and you do not have to give a reason.
If you made a booking
The appointment belongs to the salon, not to us, and their appointment book holds your name and mobile. We keep that on the salon's behalf, along with a note of which Facebook or Instagram account it came from so they recognise you next time. Ask us and we will action the deletion together with them, or ask the salon directly. Either route works and we will not send you back and forth. If the appointment has not happened yet, tell us whether you want it cancelled as well.
Disconnecting instead
You can also cut the connection at your end at any time, without contacting anybody: on Facebook, Settings and privacy, then Apps and websites; on Instagram, Settings, then Website permissions. Removing DeskOwl there stops any further messages reaching us. It does not delete what is already held, so send the email as well if that is what you want.
Deletion requests and anything else about your data: hello@deskowl.ai. Our full privacy policy covers everything else we handle.