Help
How can we help?
Guides for setting up and running your DeskOwl receptionist. Search or browse a topic below. If you cannot find an answer, you can raise a support request from inside the app.
Getting started
What DeskOwl is, and the quickest path from sign up to answering calls.
Your business
Your details, opening hours, and how many people you can take at once.
Services
Your menu: what you offer, how long it takes, and what it costs.
Your team
Your stylists, what each one does, their levels, and when they work.
Your receptionist
How your receptionist sounds and behaves on a call.
Taking calls
Getting calls to DeskOwl, and everything it did on them.
Your calendar
The day view, and managing appointments by hand.
Your clients
How callers are recognised, and bringing your history across.
Website booking
Take bookings from your own website, with an optional deposit.
Add-ons
Two optional extras: a full website with online booking, and getting more Google reviews.
Plan and billing
Choosing a plan, your minutes, pausing, and invoices.
Integrations
Connect DeskOwl to the tools you already use.
Account and sign in
Signing in, and adding logins for your team.
Troubleshooting
Common questions, and how to reach us.