Callbacks, and calling people back
When the receptionist cannot finish something, it takes a callback for you.
When a caller wants a person, has a complaint, or asks something the receptionist cannot answer, it takes their details as a callback. Your callbacks list shows who is waiting to hear from you, so nothing is dropped.
You choose whether unfinished calls become a callback queue or are transferred to a number you set.
Still need help?
Raise a support request from the Help and support screen inside the app. It reaches us with your business already attached, so we can help straight away.