What DeskOwl does and how it answers your calls
DeskOwl is an AI receptionist that answers your phone, books the appointment, and texts the confirmation.
DeskOwl answers your salon's phone with an AI voice receptionist. It greets the caller, understands what they want, checks your live availability, books the appointment into your calendar, and sends a text to confirm. It does this on every call at once, so nothing rings out and no booking is missed while you are with a client.
It is not a human, and it never pretends to be. If a caller asks whether they are speaking to a person, it tells them the truth and carries on helping.
What it handles on a call
- Booking, moving and cancelling appointments.
- Recognising a returning caller and offering their usual service.
- Answering questions about your services, prices and opening hours.
- Taking a callback request when it cannot finish something itself.
Good to know. You stay in control of everything the receptionist knows. The rest of this help set walks through each part you can set.
Still need help?
Raise a support request from the Help and support screen inside the app. It reaches us with your business already attached, so we can help straight away.