What add-ons are and how they are billed
Add-ons are optional extras you can switch on and off separately from your plan.
An add-on is an extra you can switch on when you want it and off when you do not. There are two: your own DeskOwl website, and Reputation Management. Neither is part of a plan, so switching one on or off changes nothing about your calls, your calendar or your minutes.
Each add-on is its own monthly subscription, billed separately and shown as its own line on your invoice. You can see the current price and turn either one on from its screen in the left menu, under Add-ons.
How the billing works
- Monthly, in advance, on the card already on your account.
- Prices exclude GST, which is added at checkout, the same as your plan.
- Stopping an add-on takes effect at the end of the month you have already paid for. You keep it until then.
Good to know. If you have not bought an add-on yet, its screen is a page explaining what it does, with the price on the button. Nothing is charged until you press it.
Still need help?
Raise a support request from the Help and support screen inside the app. It reaches us with your business already attached, so we can help straight away.