Reputation Management
Asks your new clients for a Google review, reads what comes back, and tells you when a bad one lands.
People choose a salon on its stars before they read a word, and most happy clients never think to leave a review unless somebody asks. Reputation Management does the asking for you, quietly, and keeps track of what it changes.
What it does
- Asks each new client, once, for a Google review after their first visit.
- Shows your rating, how many people have rated you, and how that has moved since you switched it on.
- Reads your reviews and tells you what keeps coming up, and the few things worth fixing first.
- Puts any one or two star review straight onto your callbacks list, with a button to reply.
What it does not do
It never writes, posts or replies to anything for you. Every review that appears is one a client chose to leave, and every reply is one you write yourself.
Good to know. Replying to reviews from inside DeskOwl is coming, once Google approves our access to Business Profile. Until then the reply button takes you to Google.
Still need help?
Raise a support request from the Help and support screen inside the app. It reaches us with your business already attached, so we can help straight away.