How clients are asked for a review
One text, to each new client, a few hours after their first visit. Never twice.
After a client's first visit with you, we send them one short text thanking them and linking to your Google listing. It goes in the same message thread they already use to talk to you, so it reads like the salon and not like an advert.
The rules it follows
- Once per client, ever. Somebody who has been asked is never asked again, however many times they come back.
- Only after a FIRST visit, so a regular of ten years is not suddenly pestered.
- A few hours after the appointment, not the moment they walk out.
- Never for a booking that was cancelled or that they did not turn up to.
The Asking tab shows how many have been asked and how many opened the link. There is a switch there to stop the asking entirely while keeping the rest of the add-on.
Good to know. Google never tells anybody who left a review, including us. So we can count who opened your review link, but we cannot tell you who actually wrote one. Nobody can.
Still need help?
Raise a support request from the Help and support screen inside the app. It reaches us with your business already attached, so we can help straight away.